Returns & Exchanges

At Secretly Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.